Service & Support Agreements

DVTEL’s SSA offering (Service and Support Agreement), provides you the opportunity, as a value-added reseller, to improve your bottom line while providing your customers with new software revisions and updates for DVTEL’s Video Management Systems.

Enjoy the benefits of having priority access to our technical team and the peace-of-mind in protecting your customer’s (and your) video surveillance investment. The SSA provides discounts on other DVTEL services, remote commissioning and on-site commissioning assistance along with online webinars for end user and technician training. The SSA offers:

New software revisions & updates
  • New features like the award-winning TruWitness™, an application that turns your cell phone into a mobile surveillance camera
  • Web client and thin client option for light users, allowing web browser access to DVTEL’s Video Management Systems
  • Latest Latitude camera support updates and bug fixes
Value-added services & discounts
  • Remote commissioning assistance
  • On-site Latitude commissioning assistance
  • Customer training webinars & videos
  • Technician training & re-certification webinars
  • Advanced training certification classes
  • Customized account management services
  • Special advanced RMA pricing – receive replacement edge devices overnight in advance of equipment return
  • Scheduled engineering support – schedule appointments in advance and receive engineering support with further reduced wait times.
FAQs
  • coming soon