Free Repairs

DVTEL will provide free support, bug fixing, repair or replacement for products in the Active and Supported categories covered in the RMA policy (get download) based on “Return to Factory for Repair”. Repairs are free of charge unless it is found that the product was physically abused or used in out-of-specification conditions. There will be a testing fee ($125 + Shipping cost) for products that were tested at the factory and found to be NFF (No Fault Found). Download the RMA policy for all information pertaining to the process.

Downloads

PDF RMA Policy Process Guide